Customer Experience & Order Information
At TEJAS 3D LAB, we focus on creating high-quality custom 3D printed products with attention to detail and modern manufacturing technology.
By placing an order with us, you agree to the following basic terms designed to ensure a smooth experience for both customers and our team.
Custom Manufacturing
Most of our products are custom-made or manufactured on demand using advanced 3D printing processes.
Because every product is individually produced:
- slight texture or layer visibility may naturally occur
- small finish variations can be part of the manufacturing process
- every printed item is slightly unique
We always aim to deliver the best possible finish and quality.
Design & File Submission
For custom STL or CAD file orders:
- customers are requested to double-check dimensions and fitment before confirming production
- our team may suggest improvements if needed for better print quality
Production Timeline
Production time depends on:
- print size
- quantity
- material
- finishing requirements
Estimated timelines are shared before production whenever possible.
Payments
Orders may require advance payment before production begins.
Production and dispatch are started after payment confirmation.
Product Usage
Our products are designed for regular intended usage and careful handling.
For long-lasting durability:
- avoid excessive heat exposure
- avoid strong impact or pressure
- follow basic care instructions provided with the product
Support
If you face any issue with your order, our team will always try to provide the best possible support and solution.