Refund & Replacement Support

Customer satisfaction is important to us, and every order is checked carefully before dispatch. 

Eligible Cases

Support, replacement, or refund assistance may be provided if:

• the product arrives damaged during shipping
• the wrong product is received
• there is a major manufacturing issue

Custom Products

As most products are custom manufactured specifically for each customer, returns may not be possible once production has started.

However, if there is any genuine issue, our team will review the case and try to provide the best possible solution.

Damaged Delivery Support

If your order arrives damaged:

• contact us within 48 hours
• share photos/videos of the package and product

This helps us quickly resolve the issue with our shipping partners.

Refund Timeline

Approved refunds are usually processed within 5–7 business days.